Hotel Development & Management
Hotel Development
North Star Lodging & Development has developed a number of custom, ground-up Marriott hotels across the Eastern United States since its inception in 2015. From pre-development to grand opening, we oversee every step to bring you outstanding results. Our smaller size affords us greater flexibility and speed in decision-making and communication.
Development from the Ground Up
Bringing a hotel project from conception to life is the focus of North Star Lodging & Development.
We plan and construct custom hotel properties in urban and suburban areas using an extensive network of trusted design consultants and general contractors. We partner with some of the lodging industry’s most well-known brands to deliver exceptional and uniquely designed hotels. We understand the importance of each step in the development process and work together with our consultants and contractors to ensure high-quality and efficient results.
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Hotel Management
North Star Lodging Management specializes in hotel management with an intense focus on Guest Satisfaction, Associate Development, Property Operations and Profitability. We have over 35 years of in-depth and personal experience managing select and full-service hotels at all management levels.
We believe that our associates are essential to long-term success in the industry. We strive to find and retain the best talent to manage our unique portfolio.
Management from the Group Up
It’s important to create a companywide culture that enables its associates to be an integral part of the team and to be successful in the hospitality industry. We firmly believe we are only as good as the people we surround ourselves with.
We employ experienced and skilled general managers who hire and develop their associates. We leverage technology and partnerships to create a culture of colloboration and open communication to ensure:
– Ongoing training and associate development,
– A focus on operating metics including Guest Satisfaction Scores (GSS), Brand Standard Audits (BSA), and Property Certifications,
– Ongoing financial analysis to ensure maximum profitability and market share, and
– A culture of empowerment.
With ongoing training and associate development, we strive to ensure exceptional performance from our associates year-round. Each associate is expected to go above and beyond our guest’s expectations, and are recognized and rewarded for their commitment and service to our guests and hotels.
Responsible Stewards of Your Financial Investment
North Star Lodging & Development is managed by some of the best in the business, with decades of experience developing and managing hotels around the country. When we handle development projects, we strive to stay within budget and get the job done within an appropriate time frame.
On the operations side, we work with experienced revenue managers and astute general managers to maximize revenue and control costs. We do all this while ensuring our commitment to exceptional guest services never wavers.
Achieving Our Goals
How We’ll Do It
Having an efficient, results-oriented team is crucial to our hotel management services. We accomplish that by doing the following:
• We hire and train the best in the industry at the property level. Talented general managers, sales managers, and department managers play vital roles in our company. We also develop rising industry professionals for future growth.
• We deploy our team where needed. The multifaceted roles of our dedicated management team translate into proven results.
• We build a foundation that can support future growth through a combination of our core management and third-party technological resources.
How We’ve Done It (Case Study)
COVID-19 upended our industry, but we didn’t falter. Here are the solutions that enabled us to succeed:
• We immediately implemented effective cost-cutting measures in all departments, including payroll, purchasing, and energy and resource management.
• We deployed Marriott’s comprehensive “Commitment to Clean” plan. This plan and our company directives enhanced our cleaning protocols, adjusted guest service offerings, and retooled our sales and marketing strategies.
• We identified critical opportunities for hotels to bolster hotel occupancy and worked tirelessly to secure business (i.e., Pitt Students, WNBA Group).
• All hotels in our portfolio maintained profitability for the year through the pandemic by repivoting each hotel’s focus.
Where We Can Go
Our industry is evolving, and so are we.
• We’ve navigated downturns in the past. Our experience allows us to rise to the challenge and meet the opportunities in these unprecedented times.
• Our core focus—managing a diverse portfolio of hotels that deliver excellent returns—will not change. However, our strategies to achieve this goal will continue to evolve as we grow and adapt to the industry’s new challenges.
• Our commitment to our associates, guests, investors, and community members ensures we are accountable at every level.