House Attendant-Public Area

Full-time, Hourly, Non-exempt Status
Bradenton, Florida
Posted 1 month ago

Travel in style at SpringHill Suites by Marriott® Downtown Bradenton Riverfront, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Our custom-built hotel includes 131 spacious suites, many with terrific balcony views of the Manatee River. Take the stress out of travel with free Wi-Fi, a relaxing roof-top pool and fitness centers. Enjoy our complimentary new breakfast or dine with our innovative restaurant partner, Oak&Stone, featuring craft beers, house-made pizzas, and a fun but relaxed environment. Quite simply, from business trips to leisurely journeys, the SpringHill Suites Downtown Bradenton Riverfront is a breath of fresh air in sunny Bradenton, Florida.

Job Summary

The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, and delivering service items to guest rooms upon requests from the front desk.

Qualification Standards

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Long hours sometimes required.
  • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.

Duties

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with North Star Lodging Management/Marriott standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with North Star Lodging Management/Marriott standards and regulations to encourage safe and efficient hotel operations.
  • Guest requesting access to secure areas must be directed to the front desk.
  • Clean/Buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
  • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Handle items for “Lost and Found” according to North Star Lodging Management/Marriott standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment check list and submit to supervisor at the end of the day
  • Be familiar with North Star Lodging Management/Marriott policies and house rules.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Put all equipment away properly after usage according to North Star Lodging Management/Marriott standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Clean and dust floors daily according to North Star Lodging Management/Marriott standards.
  • Maintain hotel equipment in proper working order.
  • Assist guest with light maintenance items such as plunging toilets, light bulbs, TV and phone connections.
  • Maintain storage of hotel equipment in proper area.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.

Job Features

Job CategoryBack of House, Front of House, Housekeeping, Reports to Assistant General Manager, Reports to Housekeeping Supervisor

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